Question 1

How do I order online?

Accepted Answer

To make a purchase online, simply browse through our products and once you have made your selection, adjust the quantity desired and click on the “Add to Cart” button. Your item(s) will now be in your Shopping Cart.
Once you are ready to finalise your order, click on the “Check Out” button inside your Shopping Cart and follow the prompt to complete your purchase.

Question 2

Can I change or cancel my order?

Accepted Answer

We work to get your order to you as quickly as possible, so once your order is placed it's not possible to make changes. 
The product(s) will need to be returned to us. To start the returns process, please go to our Returns page.
 
What if I have made an error on my address ?
If you have accidentally entered the wrong address, you might want to consider creating a MyPost account with Australia Post. With a MyPost account some deliveries can be redirected or rescheduled, but please note that this is not a Alma de Jazmin by Alma de jazmin hayman, service so we cannot guarantee any particular services offered through MyPost. 
 
If you have made an error on your address, we can not process another order until the products have been returned to Alma de Jazmin by colette hayman by Australia post. Once the products have been returned  we can reschedule your delivery, all rescheduled delivery costs due to customer error will be covered by the customer.

Question 3

I haven't received an order confirmation

Accepted Answer

If you have placed an online order but not yet received an order confirmation email, please check your junk or spam folder to see if it's there.
In the case your email address was entered incorrectly or your payment has not processed, please contact us for assistance.

Question 4

What if there is a missing or incorrect item in my order?

Accepted Answer

If you have been sent an incorrect item or are missing an item from your order, please contact us so that we may assist you. We will endeavour to send you or replace the missing item as soon as possible. We will also pay for return postage where applicable.

FAQ

Frequently asked questions

How do I order online?

Can I change or cancel my order?

I haven't received an order confirmation

What if there is a missing or incorrect item in my order?

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